Terms and conditions

1. Introduction

   Welcome to Fresh2Go Hub. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. Products and Services

   Fresh2Go Hub provides prepped food products including fruits, vegetables, meats, salts, and marinades. All products are packaged with care to maintain freshness and quality. However, as they are perishable, it is important to follow recommended storage instructions to maximize shelf life.

3. Ordering and Payment

   All orders must be placed through our website. Payment can be made via accepted credit or debit cards as well as bank transfer. If the bank transfer option is selected, you have 2 days to upload proof of payment before the order is cancelled. Upon placing an order, you will receive an email confirmation detailing your order as well as an order number in which you can use to upload proof of payment or check on the status of your order. If any issues arise, please contact our customer support team.

4. Shipping and Delivery

   We offer delivery within designated areas through the use of a partnership delivery service. Delivery fees and estimated times may vary based on location as well as day and time in which the courier service delivers to your area. Fresh2Go Hub cannot be held responsible for delays due to unforeseen circumstances because once your package is passed off to the courier, we are no longer in control as we have fulfilled our part of the agreement which is to package your product and pass it off to be delivered to you at your designated location. If you are not available at the delivery time, please arrange for someone to receive your order or give instructions on where to leave the package to the courier driver.

5. Return Policy

   Due to the perishable nature of our products, Fresh2Go Hub generally does not accept returns. However, if you receive a damaged or incorrect item, please contact our customer service team within 24 hours of receiving your order. We may offer a replacement or refund at our discretion. Proof of damage or defect (such as photos) may be required to process your claim.

6. Product Quality

   While we make every effort to ensure the highest quality, please note that freshness may vary slightly depending on storage conditions. Products should be consumed by the recommended "use by" dates on their packaging.

7. Liability

   Fresh2Go Hub is not liable for any indirect, incidental, or consequential damages that may result from the use of our products. Please review all ingredients for potential allergens, as Fresh2Go Hub is not responsible for allergic reactions.

8. Amendments to Terms and Conditions

   Fresh2Go Hub reserves the right to update or amend these terms and conditions at any time. Any changes will be posted on this page. Continued use of our site and services constitutes acceptance of any modified terms.

9. Contact Us

   For questions regarding these terms, or if you have concerns about your order, please reach out to our customer service team.